What happens during a solar panel maintenance visit?

Good Energy offers solar panel and battery maintenance and cleaning services to its installation customers. Choose between the following packages.

What’s included?

Solar maintenance visit
(All packages)

• Checking your inverter is working correctly and investigating any error codes.
• Conducting a full system performance and diagnostics check
• Testing each solar string to ensure no issues with your panels
• Functional testing of all associated switch gear
• Ensuring your generation meter is recording accurately
• Visually checking the solar panels from ground level
• Checking wiring and associated CT clamps are present and in working order
• Checking your associated equipment including battery storage and hot water controllers.
• Producing a detailed report on your system condition and recommended actions.
  

Remote monitoring
(All packages)

Our team will proactively monitor SolarEdge and Enphase systems through their respective monitoring platforms to ensure optimal performance. Systems utilising other inverter platforms will not receive daily monitoring.

Where faults occur the team will first try and fix remotely, where it is necessary to come to site they will give you the option of a timing alongside next annual system inspection or scheduling a separate call out.

To provide this service, we will need access to certain information, including your system details, name, address, email address, and phone number. If you would prefer to opt out of remote monitoring, please let us know by emailing solarcare@goodenergy.co.uk

Annual solar panel clean
(Advanced and Ultimate Care)

Panel cleaning will be scheduled and performed by us or our trusted partners once a year. If additional access measures are required for panel cleaning, the sales team will include additional access costs in your contract. If applicable, these costs will be invoiced separately following completion of the service.

Free call outs for fault repairs
(Ultimate Care only)

Free callouts apply only where a fault with the equipment or system covered by the Maintenance Contract, cannot reasonably be resolved through remote diagnostics, monitoring, configuration or advice. They do not include visits for training, education, demonstrations, system familiarisation, or general advice where no fault is present.

Free callouts include labour only. The cost of any replacement parts, consumables or roof access equipment is excluded, unless such items are covered under an applicable manufacturer warranty.

Book your solar maintenance visit

To book your solar maintenance visit, email solarcare@goodenergy.co.uk