{"id":32,"date":"2021-11-01T08:55:56","date_gmt":"2021-11-01T08:55:56","guid":{"rendered":"https:\/\/www.goodenergy.co.uk\/?page_id=32"},"modified":"2026-05-08T16:14:27","modified_gmt":"2026-05-08T16:14:27","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/www.goodenergy.co.uk\/terms-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow is--inner-block\">\n<h2 id=\"domestic-supply-tcs\" class=\"wp-block-heading is--inner-block\">Domestic supply T&amp;Cs<\/h2>\n\n\n\n<p class=\"is--inner-block wp-block-paragraph\">We&#8217;ve changed the format of your terms and conditions, and we now have <strong>two <\/strong>main documents that make up your contract&nbsp;\u2013 the <strong>General Terms and Conditions <\/strong>and your <strong>Tariff Information Label<\/strong>. <\/p>\n\n\n\n<p class=\"is--inner-block wp-block-paragraph\">Some tariffs have specific eligibility criteria that must be met and others have peak and off-peak times that apply. Please refer to the &#8216;<strong>Eligibility Criteria<\/strong>&#8216; and &#8216;<strong>Off-Peak Times<\/strong> for Time of Use Tariffs&#8217; documents to see what is applicable to your specific tariff.<\/p>\n\n\n\n<p class=\"is--inner-block wp-block-paragraph\">Your contract with Good Energy is made up of the general Ts and Cs and the Tariff Information Label. <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow is--inner-block\">\n<p class=\"is--inner-block wp-block-paragraph\"><\/p>\n\n\n<section class=\"accordion wp-block aligncenter is--inner-block\">\n        <div class=\"accordion__inner\">\n        \n\n        \n                    <div class=\"accordion__items\">\n                                    <div class=\"accordion__item reveal\">\n                        <button aria-expanded=\"false\" class=\"accordion__item__header js-reveal-item\">\n                            <h4 class='accordion__item__heading'>Principal Terms<\/h4>                            <span class=\"accordion__item__button\">\n                                <span class=\"accordion__item__button__cross\"><\/span>\n                                <span>\n                        <\/button>\n                        <div class=\"accordion__item__content reveal__content\">\n                            <div class=\"accordion__item__content__inner\">\n                                <p>View our <a href=\"https:\/\/www.goodenergy.co.uk\/wp-content\/uploads\/2025\/03\/Principal-Terms-Domestic-February-2025.pdf\"><span class=\"ui-provider fz b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">Principal Terms.<\/span><\/a><\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"accordion__item reveal\">\n                        <button aria-expanded=\"false\" class=\"accordion__item__header js-reveal-item\">\n                            <h4 class='accordion__item__heading'>General T&#038;Cs<\/h4>                            <span class=\"accordion__item__button\">\n                                <span class=\"accordion__item__button__cross\"><\/span>\n                                <span>\n                        <\/button>\n                        <div class=\"accordion__item__content reveal__content\">\n                            <div class=\"accordion__item__content__inner\">\n                                <p>View our <a href=\"https:\/\/www.goodenergy.co.uk\/wp-content\/uploads\/2026\/05\/Domestic-General-Ts-and-Cs-May-2026.pdf\"><strong>General Terms.<\/strong><\/a>\u00a0These set out the terms that apply to all customers, whatever your tariff.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"accordion__item reveal\">\n                        <button aria-expanded=\"false\" class=\"accordion__item__header js-reveal-item\">\n                            <h4 class='accordion__item__heading'>Tariff Information Label<\/h4>                            <span class=\"accordion__item__button\">\n                                <span class=\"accordion__item__button__cross\"><\/span>\n                                <span>\n                        <\/button>\n                        <div class=\"accordion__item__content reveal__content\">\n                            <div class=\"accordion__item__content__inner\">\n                                <p><a href=\"https:\/\/www.goodenergy.co.uk\/tariff-information-labels\/\"><strong>View the information label<\/strong><\/a> for your specific tariff. This sets out your regional unit rates and standing charges, along with estimated annual costs<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"accordion__item reveal\">\n                        <button aria-expanded=\"false\" class=\"accordion__item__header js-reveal-item\">\n                            <h4 class='accordion__item__heading'>Eligibility Criteria<\/h4>                            <span class=\"accordion__item__button\">\n                                <span class=\"accordion__item__button__cross\"><\/span>\n                                <span>\n                        <\/button>\n                        <div class=\"accordion__item__content reveal__content\">\n                            <div class=\"accordion__item__content__inner\">\n                                <p>Some of our tariffs are designed for specific purposes. <a href=\"https:\/\/www.goodenergy.co.uk\/terms-conditions\/eligibility-table\/\"><strong>View the criteria for all our tariffs<\/strong><\/a> to check if you&#8217;re eligible.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"accordion__item reveal\">\n                        <button aria-expanded=\"false\" class=\"accordion__item__header js-reveal-item\">\n                            <h4 class='accordion__item__heading'>Off Peak Times for Time of Use Tariffs<\/h4>                            <span class=\"accordion__item__button\">\n                                <span class=\"accordion__item__button__cross\"><\/span>\n                                <span>\n                        <\/button>\n                        <div class=\"accordion__item__content reveal__content\">\n                            <div class=\"accordion__item__content__inner\">\n                                <p><a href=\"https:\/\/www.goodenergy.co.uk\/terms-conditions\/time-of-use-peak-and-off-peak-times\/\"><strong>View the peak and off-peak periods<\/strong><\/a> for your time of use tariff to find out your electricity rates are lower.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/section>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow is--inner-block\" style=\"flex-basis:33.33%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow is--inner-block\" style=\"flex-basis:66.66%\"><\/div>\n<\/div>\n\n\n    <section class=\"links wp-block-links alignfull links__links links--display-flag has-background has-dark-grey-background-color\">\n                <div class=\"links__inner\">\n            <div class=\"links__content\">\n                                    <h2 id=\"business-supply-tcs\" class=\"links__heading\"><span class=\"links__heading__title\">Business supply T&#038;Cs<\/span><span class=\"links__heading__icon\"><\/span><\/h2>                \n                                                \n            <\/div>\n            <div class=\"links__items\" class=\"links wp-block-links alignfull links__links links--display-flag has-background has-dark-grey-background-color\">\n                                                            <div class=\"links__item\">\n                            \n\n                                                                    <a class=\"links__item__link link--type-link\"\" href=\"https:\/\/www.goodenergy.co.uk\/business\/business-supply-terms-and-conditions\/\" target=\"_blank\">\n                                        <span class=\"links__item__title\">\n                                            Business Terms &#038; Conditions                                                                                    <\/span>\n                                    <\/a>\n                                                                                    <\/div>\n                                                                                <div class=\"links__item\">\n                            \n\n                                                                    <a class=\"links__item__link link--type-link\"\" href=\"https:\/\/www.goodenergy.co.uk\/business\/good-energy-fit-b2b-standard-framework-contract-terms-and-conditions\/\" target=\"_blank\">\n                                        <span class=\"links__item__title\">\n                                            Good Energy FIT B2B standard framework contract Terms &#038; Conditions                                                                                    <\/span>\n                                    <\/a>\n                                                                                    <\/div>\n                                                <\/div>\n        <\/div>\n    <\/section>\n\n\n    <section class=\"links wp-block-links alignfull links__links links--display-flag has-background has-light-grey-background-color\">\n                <div class=\"links__inner\">\n            <div class=\"links__content\">\n                                    <h2 id=\"export-tariff-tcs\" class=\"links__heading\"><span class=\"links__heading__title\">Export tariff T&#038;Cs<\/span><span class=\"links__heading__icon\"><\/span><\/h2>                \n                                                \n            <\/div>\n            <div class=\"links__items\" class=\"links wp-block-links alignfull links__links links--display-flag has-background has-light-grey-background-color\">\n                                                            <div class=\"links__item\">\n                            \n\n                                                                    <a class=\"links__item__link link--type-document\" href=\"https:\/\/www.goodenergy.co.uk\/wp-content\/uploads\/2023\/11\/23.10.17-Solar-Savings-Ts-Cs-October-2023.pdf\" target=\"_blank\">\n                                        <span class=\"links__item__title\">\n                                            Solar Savings Terms &#038; Conditions                                                                                     <\/span>\n                                    <\/a>\n                                                                                    <\/div>\n                                                                                <div class=\"links__item\">\n                            \n\n                                                                    <a class=\"links__item__link link--type-link\"\" href=\"https:\/\/www.goodenergy.co.uk\/support\/articles\/feed-in-tariff-forms-to-download\/\" target=\"_blank\">\n                                        <span class=\"links__item__title\">\n                                            FIT Terms &amp; Conditions                                                                                    <\/span>\n                                    <\/a>\n                                                                                    <\/div>\n                                                <\/div>\n        <\/div>\n    <\/section>\n\n\n    <section class=\"links wp-block-links alignfull links__links links--display-flag has-background has-off-white-background-color\">\n                <div class=\"links__inner\">\n            <div class=\"links__content\">\n                                    <h2 id=\"heat-pump-installation-tcs\" class=\"links__heading\"><span class=\"links__heading__title\">Heat Pump installation T&#038;Cs<\/span><span class=\"links__heading__icon\"><\/span><\/h2>                \n                                                \n            <\/div>\n            <div class=\"links__items\" class=\"links wp-block-links alignfull links__links links--display-flag has-background has-off-white-background-color\">\n                                                            <div class=\"links__item\">\n                            \n\n                                                                    <a class=\"links__item__link link--type-document\" href=\"https:\/\/www.goodenergy.co.uk\/wp-content\/uploads\/2024\/11\/Installation-Contract-Terms-AUGUST-2024.pdf\" target=\"_blank\">\n                                        <span class=\"links__item__title\">\n                                            Heat pump installation terms and conditions                                                                                     <\/span>\n                                    <\/a>\n                                                                                    <\/div>\n                                                                                <div class=\"links__item\">\n                            \n\n                                                                    <a class=\"links__item__link link--type-link\"\" href=\"https:\/\/www.goodenergy.co.uk\/support\/articles\/your-heat-pump-proposal-important-pre-installation-information\/\" target=\"_blank\">\n                                        <span class=\"links__item__title\">\n                                            Heat pump proposal &#8211; Important pre installation information                                                                                    <\/span>\n                                    <\/a>\n                                                                                    <\/div>\n                                                <\/div>\n        <\/div>\n    <\/section>\n\n\n    <section class=\"links wp-block-links alignfull links__links links--display-flag has-background has-light-grey-background-color\">\n                <div class=\"links__inner\">\n            <div class=\"links__content\">\n                                    <h2 id=\"solar-panel-installation-tcs\" class=\"links__heading\"><span class=\"links__heading__title\">Solar panel installation T&#038;Cs<\/span><span class=\"links__heading__icon\"><\/span><\/h2>                \n                                                \n            <\/div>\n            <div class=\"links__items\" class=\"links wp-block-links alignfull links__links links--display-flag has-background has-light-grey-background-color\">\n                                                            <div class=\"links__item\">\n                            \n\n                                                                    <a class=\"links__item__link link--type-document\" href=\"https:\/\/www.goodenergy.co.uk\/wp-content\/uploads\/2024\/07\/24.06.14-GE-Solar-Contract-Terms-FINAL.pdf\" target=\"_blank\">\n                                        <span class=\"links__item__title\">\n                                            Solar Contract Terms and Conditions &#8211; Good Energy SW                                                                                            <span class=\"links__item__filesize\">(278KB)<\/span>\n                                                                                    <\/span>\n                                    <\/a>\n                                                                                    <\/div>\n                                                                                <div class=\"links__item\">\n                            \n\n                                                                    <a class=\"links__item__link link--type-document\" href=\"https:\/\/www.goodenergy.co.uk\/wp-content\/uploads\/2026\/04\/Solar-Contract-Terms-and-Conditions-Good-Energy-Services-Ltd-1.pdf\" target=\"\">\n                                        <span class=\"links__item__title\">\n                                            Solar Contract Terms and Conditions &#8211; Good Energy Services Ltd                                                                                    <\/span>\n                                    <\/a>\n                                                                                    <\/div>\n                                                <\/div>\n        <\/div>\n    <\/section>\n\n\n    <section class=\"links wp-block-links alignfull links__links links--display-flag has-background has-teal-background-color\">\n                <div class=\"links__inner\">\n            <div class=\"links__content\">\n                                    <h2 id=\"website-terms-of-use\" class=\"links__heading\"><span class=\"links__heading__title\">Website Terms of Use<\/span><span class=\"links__heading__icon\"><\/span><\/h2>                \n                                                \n            <\/div>\n            <div class=\"links__items\" class=\"links wp-block-links alignfull links__links links--display-flag has-background has-teal-background-color\">\n                                                            <div class=\"links__item\">\n                            \n\n                                                                    <a class=\"links__item__link link--type-link\"\" href=\"https:\/\/www.goodenergy.co.uk\/website-terms-of-use\/\" target=\"_blank\">\n                                        <span class=\"links__item__title\">\n                                            Website \u2013 Terms of Use                                                                                    <\/span>\n                                    <\/a>\n                                                                                    <\/div>\n                                                <\/div>\n        <\/div>\n    <\/section>\n\n\n\n\n\n<p 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