{"id":30,"date":"2021-11-01T08:55:44","date_gmt":"2021-11-01T08:55:44","guid":{"rendered":"https:\/\/www.goodenergy.co.uk\/?page_id=30"},"modified":"2026-02-13T15:42:18","modified_gmt":"2026-02-13T15:42:18","slug":"reports-and-policies","status":"publish","type":"page","link":"https:\/\/www.goodenergy.co.uk\/reports-and-policies\/","title":{"rendered":"Reports and policies"},"content":{"rendered":"\n

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How we do business<\/h4>\n\n\n\n

We aim to make sure everything about Good Energy is as green and fair as possible. If you want to dig into the details, take a look at our reports and policies. <\/p>\n\n\n\n

Reports & policies <\/h4>\n\n\n\n

Tracking our progress and commitments around being a green, ethical and inclusive business. <\/p>\n<\/div>\n\n\n\n

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\"Good<\/figure>\n<\/div>\n<\/div>\n\n\n
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Our Purpose<\/span><\/span><\/h2> \n
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Good Energy exists to power a cleaner, greener world together with our customers, generators,\u00a0investors\u00a0and people. Each year, we track our progress towards our goal in our purpose report.<\/p>\n

Read the highlights from our\u00a02024 Annual Report<\/a> or download full reports.<\/p>\n <\/div>\n \n <\/div>\n

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\n \n\n \n \n Purpose Report 2024 <\/span>\n <\/a>\n <\/div>\n
\n \n\n \n \n Annual Report 2024 <\/span>\n <\/a>\n <\/div>\n
\n \n\n \n \n Annual Report 2023 <\/span>\n <\/a>\n <\/div>\n
\n \n\n \n \n Annual Report 2022 <\/span>\n <\/a>\n <\/div>\n
\n \n\n \n \n Purpose Report 2021 <\/span>\n <\/a>\n <\/div>\n
\n \n\n \n \n Purpose Report 2020 <\/span>\n <\/a>\n <\/div>\n
\n \n\n \n \n Purpose Report 2019 <\/span>\n <\/a>\n <\/div>\n
\n \n\n \n \n Purpose Report 2018 <\/span>\n <\/a>\n <\/div>\n
\n \n\n \n \n Purpose Report 2017 <\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n
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Gender pay<\/span><\/span><\/h2> \n
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Everything we do at Good Energy is underpinned by values of fairness and inclusion. We believe that a diverse workforce leads us to being a better business; one more in touch with our customers and better placed to fight climate change.<\/span> \u00a0<\/span><\/p>\n <\/div>\n \n <\/div>\n

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\n \n\n \n \n Gender Pay 2025 <\/span>\n <\/a>\n <\/div>\n
\n \n\n \n \n Gender Pay 2024 <\/span>\n <\/a>\n <\/div>\n
\n \n\n \n \n Gender Pay 2023 <\/span>\n <\/a>\n <\/div>\n
\n \n\n \n \n Gender Pay 2022 <\/span>\n <\/a>\n <\/div>\n
\n \n\n \n \n Gender Pay 2021 <\/span>\n <\/a>\n <\/div>\n
\n \n\n \n \n Gender Pay 2020 <\/span>\n <\/a>\n <\/div>\n
\n \n\n \n \n Gender Pay 2019 <\/span>\n <\/a>\n <\/div>\n
\n \n\n \n \n Gender Pay 2018 <\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n
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Renewable Energy Report<\/span><\/span><\/h2> \n
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Good Energy always has and always will supply 100% renewable electricity, derived only from UK sources of generation \u2013 this is our brand promise.\u00a0This report, audited by SGS, provides the guarantee to our customers that we are delivering on our promise, and helping them to cut their carbon.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n <\/div>\n \n <\/div>\n

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\n \n\n \n \n April 2024 \u2013 March 2025 <\/span>\n <\/a>\n <\/div>\n
\n \n\n \n \n April 2023 \u2013 March 2024 <\/span>\n <\/a>\n <\/div>\n
\n \n\n \n \n April 2022 – March 2023 <\/span>\n <\/a>\n <\/div>\n
\n \n\n \n \n April 2021 – March 2022 <\/span>\n <\/a>\n <\/div>\n
\n \n\n \n \n April 2020 \u2013 March 2021 <\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n\n
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Sustainable procurement policy <\/h2>\n\n\n\n

We aim to make sure that our procurement activities meet our needs in terms of sustainability, quality, quantity, price and timeliness of delivery \u2013 while also enabling fair and open competition. <\/p>\n<\/div>\n<\/div>\n\n\n\n

How we buy power<\/h4>\n\n\n\n

Sourcing 100% renewable electricity is vital to our business. We have some of the strictest purchasing criteria in the energy industry that aims to make sure our generation has as little negative impact on the surrounding ecological and socio-economic environments as possible. <\/p>\n\n\n\n

Our renewable energy procurement strategy outlines what types of sites we buy power from. Our biogeneration procurement policy goes into more depth on how we make sure we\u2019re buying power from sustainably managed biofuel generation sites. <\/p>\n\n\n\n

For other goods and services, our processes support us to select suppliers fairly and openly while considering their ethical and sustainable credentials. Our commitments to the suppliers we contract with are outlined in our Standard Terms and Conditions (Supply of Goods and Services).  <\/p>\n\n\n\n

Smart Meter Rollout Results<\/h4>\n\n\n\n
Domestic<\/strong><\/td><\/tr>
Fuel<\/td>Target<\/td>Number of qualifying installs<\/td>Was the target met?<\/td><\/tr>
Gas<\/td>3752<\/td>1164<\/td>No<\/td><\/tr>
Elec<\/td>3399<\/td>2118<\/td>No<\/td><\/tr>
Business<\/strong><\/td><\/tr>
Fuel<\/td>Target<\/td>Number of qualifying installs<\/td>Was the target met?<\/td><\/tr>
Gas<\/td>234<\/td>30<\/td>No<\/td><\/tr>
Elec<\/td>365<\/td>249<\/td>No<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Smart Meter Rollout Targets<\/h4>\n\n\n\n

Domestic<\/strong><\/p>\n\n\n\n

Ofgem Minimum Planned Annual Smart Meter Rollout Target for Gas: 3,752 meters during 2025<\/p>\n\n\n\n

Ofgem Minimum Planned Annual Smart Meter Rollout Target for Elec: 3,399 meters during 2025<\/p>\n\n\n\n

Business<\/strong><\/p>\n\n\n\n

Ofgem Minimum Planned Annual Smart Meter Rollout Target for Gas: 234 meters during 2025 <\/p>\n\n\n\n

Ofgem Minimum Planned Annual Smart Meter Rollout Target for Elec: 365 meters during 2025<\/p>\n\n\n\n

2024 smart rollout results<\/h4>\n\n\n\n
Fuel<\/td>Target Number<\/td>Number of Qualifying Metering Systems installed in Qualifying Relevant Premises<\/td>Was the Target number met?<\/td><\/tr>
Electricity<\/td>3938<\/td>3701<\/td>No<\/td><\/tr>
Gas<\/td>3212<\/td>1923<\/td>No<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

<\/p>\n\n\n

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Procurement Policies <\/span><\/span><\/h2> \n \n <\/div>\n
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\n \n\n \n \n Biogeneration Procurement Policy <\/span>\n <\/a>\n <\/div>\n
\n \n\n \n \n Standard Terms and Conditions (Supply of Goods and Services) <\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n
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Modern Slavery Act<\/span><\/span><\/h2> \n
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Good Energy\u2019s purpose is to drive the transition away from fossil fuels in a way that benefits both people and planet. Read our Modern Slavery Statement to find out about our approach to sourcing 100% renewable electricity, as well as the hardware like solar panels, battery storage and heat pumps to ensure that their production is ethical and sustainable.<\/p>\n <\/div>\n \n <\/div>\n

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\n \n\n \n \n Modern Slavery Act <\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n
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2040 Fossil Gas Transition Plan<\/span><\/span><\/h2> \n
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Today Good Energy sells greener gas which is 10% biogas and the remainder carbon offset. But we cannot tackle climate change and still use fossil gas for heating. That is why we have confirmed our plan to stop selling fossil gas entirely by 2040, a transition aligned with 1.5\u00baC of global heating.<\/p>\n <\/div>\n \n <\/div>\n

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\n \n\n \n \n 2040 Gas Transition Plan <\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n
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Environmental policy<\/span><\/span><\/h2> \n
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As a business driven to protect our planet from climate change, we are naturally committed to reducing our own environmental impacts to a residual state that sustains global temperatures as they are and creates a safe and just space for humanity.<\/p>\n<\/div>\n<\/div>\n<\/div>\n <\/div>\n \n <\/div>\n

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\n \n\n \n \n Good Energy Supply Environmental policy <\/span>\n <\/a>\n <\/div>\n
\n \n\n \n \n Good Energy Services Environmental policy <\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n
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Our tax policy<\/span><\/span><\/h2> \n \n <\/div>\n
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\n \n\n \n \n Our tax policy <\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n
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Public Liability Insurance<\/span><\/span><\/h2> \n
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Our Public Liability Insurance is in place to give you confidence and peace of mind when we\u2019re working with you. It ensures that, in the unlikely event something goes wrong, you\u2019re protected and supported.<\/p>\n <\/div>\n \n <\/div>\n

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\n \n\n \n \n Public Liability Insurance <\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n
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Consolidated Segment Statements<\/span><\/span><\/h2> \n \n <\/div>\n
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\n \n\n \n \n Good Energy Consolidated Segment Statements FY 2024 <\/span>\n <\/a>\n <\/div>\n
\n \n\n \n \n Good Energy Consolidated Segment Statements FY 2023 <\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n
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Our complaints performance<\/span><\/span><\/h2> \n
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We are very proud of our customer service. Where things do sometimes go wrong, we aim to resolve complaints within one working day.\u00a0 See our latest compliants performance per 100,000 customers here.<\/p>\n<\/div>\n<\/div>\n<\/div>\n <\/div>\n \n <\/div>\n

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\n \n\n \n \n View our complaints performance <\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n
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Health and Safety Policy<\/span><\/span><\/h2> \n \n <\/div>\n
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\n \n\n \n \n Good Energy Supply H&S policy <\/span>\n <\/a>\n <\/div>\n
\n \n\n \n \n Good Energy Services H&S policy <\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

How we do business We aim to make sure everything about Good Energy is as green and fair as possible.…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-30","page","type-page","status-publish","hentry"],"pp_statuses_selecting_workflow":false,"pp_workflow_action":"current","pp_status_selection":"publish","pp_force_visibility":null,"pp_subpost_visibility":null,"pp_inherited_force_visibility":null,"pp_inherited_subpost_visibility":null,"pp_post_mime_type":"","acf":[],"yoast_head":"\nReports and policies | Good Energy<\/title>\n<meta name=\"description\" content=\"Read our policies and reports including our recent purpose reports, gender pay reports and procurement policies.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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