{"id":14806,"date":"2022-12-15T16:14:08","date_gmt":"2022-12-15T16:14:08","guid":{"rendered":"https:\/\/www.goodenergy.co.uk\/?page_id=14806"},"modified":"2025-12-18T11:08:10","modified_gmt":"2025-12-18T11:08:10","slug":"support","status":"publish","type":"page","link":"https:\/\/www.goodenergy.co.uk\/support\/","title":{"rendered":"Help and support hub"},"content":{"rendered":"<section class=\"support-intro wp-block alignfull has-background\">\n            \n<div class=\"support-intro__specific-selector has-dark-grey-background-color has-background support-specific-selector wp-block alignfull is--inner-block\">\n    <div class=\"support-specific-selector__inner\">\n                    <h2 id=\"have-a-question-for-us\" class=\"support-specific-selector__heading\">Have a question for us?<\/h2>        \n                    <div class=\"support-specific-selector__intro\">\n                See answers to some of our most common customer queries.            <\/div>\n        \n        <form id=\"support-specific-selector-1-form\" class=\"support-specific-selector__form\">\n            <p class=\"support-specific-selector__field\">\n                <label for=\"support-specific-selector-1-query\">I need<\/label>\n                <select id=\"support-specific-selector-1-query\" class=\"support-specific-selector__select\">\n                                            <option value=\"https:\/\/www.goodenergy.co.uk\/support\/categories\/help-understanding-my-bill\/\">help understanding my bill<\/option>\n                                            <option value=\"https:\/\/www.goodenergy.co.uk\/support\/categories\/feed-in-tariff\/\">help with my Feed-in Tariff<\/option>\n                                            <option value=\"https:\/\/www.goodenergy.co.uk\/support\/categories\/help-reading-my-meter\/\">help reading my meter<\/option>\n                                            <option value=\"https:\/\/www.goodenergy.co.uk\/support\/categories\/help-with-gas-leak-or-power-outage\/\">emergency help with a gas leak or power outage<\/option>\n                                            <option value=\"https:\/\/www.goodenergy.co.uk\/support\/categories\/help-with-paying-for-my-energy\/\">help with paying for my energy<\/option>\n                                            <option value=\"https:\/\/www.goodenergy.co.uk\/support\/categories\/help-with-complaints\/\">to make a complaint<\/option>\n                                            <option value=\"https:\/\/www.goodenergy.co.uk\/support\/categories\/help-with-setting-up-or-closing-my-energy-account\/\">help with setting up or closing my energy account<\/option>\n                                            <option value=\"https:\/\/www.goodenergy.co.uk\/support\/categories\/need-to-know-why-my-bill-is-higher-than-expected\/\">to know why my bill is higher than expected\u00a0<\/option>\n                                            <option value=\"https:\/\/www.goodenergy.co.uk\/support\/categories\/app-and-account\/\">help with my App and online account<\/option>\n                                            <option value=\"https:\/\/www.goodenergy.co.uk\/support\/articles\/what-to-do-if-youre-struggling-to-pay-for-your-energy\/\">help as I&#8217;m struggling to pay my bill<\/option>\n                                    <\/select>\n            <\/p>\n\n            <button type=\"submit\" class=\"g-button g-button--go\">Go<\/button>\n        <\/form>\n    <\/div>\n<\/div>\n\n\n<div class=\"support-intro__category-cards support-category-cards wp-block is--inner-block\">\n    <div class=\"support-category-cards__inner\">\n                    <div class=\"support-card wp-block\">\n    <div class=\"support-card__inner\">\n                    <p class=\"support-card__heading\">Additional help<\/p>\n        \n                    <p class=\"support-card__intro\">For whether you&#8217;re facing financial challenges, have specific health needs, or just need additional help managing your energy account.<\/p>\n                                <a href=\"https:\/\/www.goodenergy.co.uk\/support\/categories\/additional-support\/\"  class=\"\">\n                        <span class=\"link__text\">\n            Get additional help support        <\/span>\n            <\/a>\n            <\/div>\n<\/div>\n                    <div class=\"support-card wp-block\">\n    <div class=\"support-card__inner\">\n                    <p class=\"support-card__heading\">Export tariffs<\/p>\n        \n                    <p class=\"support-card__intro\">Do you receive smart export payments, or have you applied for our Solar Savings tariff? Find all the important details here.<\/p>\n                                <a href=\"https:\/\/www.goodenergy.co.uk\/support\/categories\/export-tariffs\/\"  class=\"\">\n                        <span class=\"link__text\">\n            Get export tariffs support        <\/span>\n            <\/a>\n            <\/div>\n<\/div>\n                    <div class=\"support-card wp-block\">\n    <div class=\"support-card__inner\">\n                    <p class=\"support-card__heading\">Home movers<\/p>\n        \n                    <p class=\"support-card__intro\">Moving out and want to close your energy account? Or moving in to a property we already supply? Find out what to do here.<\/p>\n                                <a href=\"https:\/\/www.goodenergy.co.uk\/support\/categories\/home-movers\/\"  class=\"\">\n                        <span class=\"link__text\">\n            Get home movers support        <\/span>\n            <\/a>\n            <\/div>\n<\/div>\n                    <div class=\"support-card wp-block\">\n    <div class=\"support-card__inner\">\n                    <p class=\"support-card__heading\">Payments and billing<\/p>\n        \n                    <p class=\"support-card__intro\">From how to read your bill to setting up a Direct Debit, this is the place to find information about taking care of your energy payments.<\/p>\n                                <a href=\"https:\/\/www.goodenergy.co.uk\/support\/categories\/payments-and-billing\/\"  class=\"\">\n                        <span class=\"link__text\">\n            Get payments and billing support        <\/span>\n            <\/a>\n            <\/div>\n<\/div>\n                    <div class=\"support-card wp-block\">\n    <div class=\"support-card__inner\">\n                    <p class=\"support-card__heading\">Prepayment meter<\/p>\n        \n                    <p class=\"support-card__intro\">Questions about topping up a prepayment meter? Find helpful guides to using your meter and what to do if you have a problem.<\/p>\n                                <a href=\"https:\/\/www.goodenergy.co.uk\/support\/categories\/prepayment-meter\/\"  class=\"\">\n                        <span class=\"link__text\">\n            Get prepayment meter support        <\/span>\n            <\/a>\n            <\/div>\n<\/div>\n                    <div class=\"support-card wp-block\">\n    <div class=\"support-card__inner\">\n                    <p class=\"support-card__heading\">Smart meters<\/p>\n        \n                    <p class=\"support-card__intro\">Find guides to reading your smart meter and in-home display, along with articles about the benefits of having a smart meter.<\/p>\n                                <a href=\"https:\/\/www.goodenergy.co.uk\/support\/categories\/smart-meters\/\"  class=\"\">\n                        <span class=\"link__text\">\n            Get smart meters support        <\/span>\n            <\/a>\n            <\/div>\n<\/div>\n            <\/div>\n<\/div>\n\n    <\/section>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"popular\"><\/p>\n\n\n    <section class=\"links wp-block-links alignfull links__links links--display-flag\">\n                <div class=\"links__inner\">\n            <div class=\"links__content\">\n                                    <h2 id=\"most-popular-articles\" class=\"links__heading\"><span class=\"links__heading__title\">Most popular articles<\/span><span class=\"links__heading__icon\"><\/span><\/h2>                \n                                                \n            <\/div>\n            <div class=\"links__items\" class=\"links wp-block-links alignfull links__links links--display-flag\">\n                                                            <div class=\"links__item\">\n                            \n\n                                                                    <a class=\"links__item__link link--type-link\"\" href=\"https:\/\/www.goodenergy.co.uk\/support\/articles\/how-to-read-your-energy-bill\/\" target=\"\">\n                                        <span class=\"links__item__title\">\n                                            How to read your bill                                                                                    <\/span>\n                                    <\/a>\n                                                                                    <\/div>\n                                                                                <div class=\"links__item\">\n                            \n\n                                                                    <a class=\"links__item__link link--type-link\"\" href=\"https:\/\/www.goodenergy.co.uk\/support\/articles\/how-to-pay-your-bill\/\" target=\"\">\n                                        <span class=\"links__item__title\">\n                                            How to pay your bill                                                                                    <\/span>\n                                    <\/a>\n                                                                                    <\/div>\n                                                                                <div class=\"links__item\">\n                            \n\n                                                                    <a class=\"links__item__link link--type-link\"\" href=\"https:\/\/www.goodenergy.co.uk\/support\/articles\/what-to-do-if-youre-struggling-to-pay-for-your-energy\/\" target=\"\">\n                                        <span class=\"links__item__title\">\n                                            Struggling to pay your bill?                                                                                    <\/span>\n                                    <\/a>\n                                                                                    <\/div>\n                                                                                <div class=\"links__item\">\n                            \n\n                                                                    <a class=\"links__item__link link--type-link\"\" href=\"https:\/\/www.goodenergy.co.uk\/support\/articles\/how-to-read-your-meter\/\" target=\"\">\n                                        <span class=\"links__item__title\">\n                                            How to read your meter                                                                                    <\/span>\n                                    <\/a>\n                                                                                    <\/div>\n                                                                                <div class=\"links__item\">\n                            \n\n                                                                    <a class=\"links__item__link link--type-link\"\" href=\"https:\/\/www.goodenergy.co.uk\/support\/articles\/moving-in\/\" target=\"\">\n                                        <span class=\"links__item__title\">\n                                            Moved into a home supplied by Good Energy?                                                                                    <\/span>\n                                    <\/a>\n                                                                                    <\/div>\n                                                                                <div class=\"links__item\">\n                            \n\n                                                                    <a class=\"links__item__link link--type-link\"\" href=\"https:\/\/www.goodenergy.co.uk\/support\/articles\/moving-out\/\" target=\"\">\n                                        <span class=\"links__item__title\">\n                                            Moving out? Submit your final meter reading for your old address                                                                                    <\/span>\n                                    <\/a>\n                                                                                    <\/div>\n                                                                                <div class=\"links__item\">\n                            \n\n                                                                    <a class=\"links__item__link link--type-link\"\" href=\"https:\/\/www.goodenergy.co.uk\/support\/articles\/problems-with-your-prepayment-meter\/\" target=\"\">\n                                        <span class=\"links__item__title\">\n                                            Prepayment meter customers                                                                                    <\/span>\n                                    <\/a>\n                                                                                    <\/div>\n                                                                                <div class=\"links__item\">\n                            \n\n                                                                    <a class=\"links__item__link link--type-link\"\" href=\"https:\/\/www.goodenergy.co.uk\/good-energy-tariffs-explained\/\" target=\"\">\n                                        <span class=\"links__item__title\">\n                                            View our energy tariff explainer                                                                                    <\/span>\n                                    <\/a>\n                                                                                    <\/div>\n                                                                                <div class=\"links__item\">\n                            \n\n                                                                    <a class=\"links__item__link link--type-link\"\" href=\"https:\/\/www.goodenergy.co.uk\/support\/articles\/updating-account-holder-information\/\" target=\"\">\n                                        <span class=\"links__item__title\">\n                                            What to do if the account holder has passed away                                                                                    <\/span>\n                                    <\/a>\n                                                                                    <\/div>\n                                                                                <div class=\"links__item\">\n                            \n\n                                                                    <a class=\"links__item__link link--type-link\"\" href=\"https:\/\/www.goodenergy.co.uk\/support\/how-to-verify-your-meter\/\" target=\"\">\n                                        <span class=\"links__item__title\">\n                                            How to verify your electricity generation meter                                                                                    <\/span>\n                                    <\/a>\n                                                                                    <\/div>\n                                                                                <div class=\"links__item\">\n                            \n\n                                                                    <a class=\"links__item__link link--type-link\"\" href=\"https:\/\/www.goodenergy.co.uk\/support\/articles\/get-your-heat-pump-ready-for-winter\/\" target=\"\">\n                                        <span class=\"links__item__title\">\n                                            Get your heat pump ready for winter                                                                                     <\/span>\n                                    <\/a>\n                                                                                    <\/div>\n                                                <\/div>\n        <\/div>\n    <\/section>\n\n\n\n<div class=\"wp-block-columns alignfull has-teal-background-color has-background is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow is--inner-block\">\n<hr class=\"wp-block-separator alignwide has-alpha-channel-opacity is--inner-block\"\/>\n\n\n\n<h5 class=\"wp-block-heading is--inner-block\">Emergencies<\/h5>\n\n\n\n<p class=\"is--inner-block wp-block-paragraph\">If you smell gas, please call 0800 111 999.<\/p>\n\n\n\n<p class=\"is--inner-block wp-block-paragraph\">If you\u2019re experiencing a power cut, call 105.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-vertical is-content-justification-left is-nowrap is-layout-flex wp-container-core-buttons-is-layout-ed7c805a wp-block-buttons-is-layout-flex is--inner-block\">\n<div class=\"wp-block-button is-style-button-small is--inner-block\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.goodenergy.co.uk\/gas-safety\/\">Read about gas safety<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-button-small is--inner-block\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.goodenergy.co.uk\/about-us\/whats-happening-in-the-energy-market\/\">Read about controlled power cuts<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"is--inner-block wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow is--inner-block\">\n<hr class=\"wp-block-separator alignwide has-alpha-channel-opacity is--inner-block\"\/>\n\n\n\n<h5 class=\"wp-block-heading is--inner-block\">Priority Services Register<\/h5>\n\n\n\n<p class=\"is--inner-block wp-block-paragraph\">Find out about the additional support available if you\u2019re of pensionable age, are disabled, have a chronic illness, have young children or need temporary support.<br><\/p>\n\n\n\n<div class=\"wp-block-buttons is-vertical is-content-justification-left is-nowrap is-layout-flex wp-container-core-buttons-is-layout-ed7c805a wp-block-buttons-is-layout-flex is--inner-block\">\n<div class=\"wp-block-button aligncenter is-style-button-small is--inner-block\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.goodenergy.co.uk\/sign-up-to-our-priority-services-register\/\">Read more<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow is--inner-block\">\n<hr class=\"wp-block-separator alignwide has-alpha-channel-opacity is--inner-block\"\/>\n\n\n\n<h5 class=\"wp-block-heading is--inner-block\">Whistleblowing<\/h5>\n\n\n\n<p class=\"is--inner-block wp-block-paragraph\">Anonymously report possible cases of corporate wrongdoing such as embezzlement, tax evasion or other law violations.<\/p>\n\n\n\n<p class=\"is--inner-block wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-buttons is-vertical is-content-justification-left is-nowrap is-layout-flex wp-container-core-buttons-is-layout-b521d7d3 wp-block-buttons-is-layout-flex is--inner-block\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 is-style-button-small is--inner-block\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.goodenergy.co.uk\/whistleblowing-report-form\/\">Find out about Whistleblowing<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"is--inner-block wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-cta-banner cta-banner has-block-decoration animate cta-banner--layout--one-col alignfull has-background has-dark-grey-background-color\">\n        <div class=\"cta-banner__inner animate-element\">\n        <div class=\"cta-banner__content\">\n                            <h2 id=\"still-need-some-help\" class=\"cta-banner__heading\">Still need some help?<\/h2>            \n                    <\/div>\n                    <div class=\"cta-banner__buttons\">\n                                    <div class=\"cta-banner__button\">\n                            <a href=\"https:\/\/www.goodenergy.co.uk\/get-in-touch\/\"  class=\"g-button g-button--wide\">\n                        <span class=\"link__text\">\n            Contact us        <\/span>\n            <\/a>\n                    <\/div>\n                                            <\/div>\n            <\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Emergencies If you smell gas, please call 0800 111 999. If you\u2019re experiencing a power cut, call 105. Priority Services&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14806","page","type-page","status-publish","hentry"],"pp_statuses_selecting_workflow":false,"pp_workflow_action":"current","pp_status_selection":"publish","pp_force_visibility":null,"pp_subpost_visibility":null,"pp_inherited_force_visibility":null,"pp_inherited_subpost_visibility":null,"pp_post_mime_type":"","acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Help and support hub | Good Energy<\/title>\n<meta name=\"description\" content=\"Need help or support with your Good Energy account? 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